There are many reasons why your credit card may have been declined when checking out on BlackSpace. Some of these reasons are listed below. If you can’t resolve your issue with the guidance below, reach out to your bank or credit card issuer for help.

I’m trying to check out using PayPal

In addition to checking out by putting your credit card information directly into the checkout page, you can also check out using PayPal. If you are having issues checking out using PayPal, reach out to PayPal directly.

Check that your payment information is right

If you have a BlackSpace account, you may have saved your information, and it may be out of date. Check:

• Did your billing address change recently?
• Did you get a new card with a new expiration date?
• If you’re using your credit card for the first time, make sure you entered your card information correctly.

You can update your saved address details:

1. On the BlackSpace website, go to your account.
2. Go to Addresses.
3. Review the Billing Address and make sure that it is correct.
4. If it needs to updated, click “Edit” to update it. It can also be updated directly on the checkout page.
5. Click “Save Address”.

You can also update your payment details (delete and re-add):

1. On the BlackSpace website, go to your account.
2. Go to Payment Methods.
3. Next to the card with issues, click “Delete”.
4. Click “Add Payment Method” and fill out each of the required fields.
5. Click “Add Payment Method”.

Authorize the transaction with your bank

Your bank may flag any unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds or credit limit available.

Your bank may require your verbal authorization to proceed with a transaction.

Check that you’re within your daily withdrawal or purchase limit

Most banks have limits on how much money can be charged or accessed in a single day. If you reach this limit, your bank may block your account from any further activity regardless of available funds in the account.

Your bank may require you to request a higher purchase limit to complete the transaction.

If you’re purchasing from multiple shops at once, your debit or credit card will process it as one transaction. If your card isn’t approved, the entire transaction will fail. If you’ve reached your bank’s limit, you need to reduce the amount of your transaction. 

You may have to register your prepaid credit card

If you’re using a prepaid credit card or gift card, you may have to register your personal information with the card issuer before checking out.

If you registered the card with the issuing company, you can then enter your card number, expiration date, CCV number, and billing address to complete checkout.